Frequently asked questions

Frequently Asked Questions

📦 Order & Shipping

How long does it take for my order to be shipped?
We ship orders within 1-3 business days. You will receive an email with track & trace once your package is on its way.

What are the shipping costs?

  • Within the Netherlands: free from €50, otherwise €4.95

  • To Belgium: €6.95
    For other countries, please contact us.

Which carrier do you use for shipping?
We work with reliable delivery services such as PostNL and DHL.

Can I track my order?
Certainly! You will receive an email with a track & trace link as soon as your order has been shipped.

💎 Products & Materials

What material are the jewelry pieces made of?
Our jewelry is made from high-quality materials such as gold-plated silver, stainless steel and hypoallergenic metals – carefully chosen for durability and comfort.

Are the jewelry pieces nickel-free?
Yes, all our jewelry is nickel-free and therefore suitable for sensitive skin.

Do the jewelry pieces discolor over time?
With normal use, our jewelry remains beautiful. We recommend removing jewelry when swimming, exercising or showering to prolong its lifespan.

🔁 Returns & Exchanges

Can I return my order?
Yes, you can return within 14 days of receipt. The item must be unworn and in original condition. See our return policy for all conditions.

How can I return an item?
Send an email to info@seafine.nl with your order number. You will then receive the return address and further instructions.

Can I exchange an item?
Do you want to exchange something? Please contact us – we'd be happy to help you find a solution.

💌 Other

Can I have a piece of jewelry sent as a gift?
Absolutely! Each piece of jewelry is luxuriously packaged, ready to be given as a gift. Would you like to add a personal message? Let us know via email.

Is there a physical store?
Currently, we exclusively sell online through seafine.nl.

How can I contact you with questions?
Feel free to send us an email at info@seafine.nl – we will respond within 1 to 2 business days.

Is your question not answered?
Please feel free to contact us via info@seafine.nl – we are happy to help.